Guest edition, Author: Johannes Fleischhut Foreword Microsoft Bookings is great for allowing prospects to independently schedule an appointment with a staff member. There is nothing to be said against embedding MS Bookings forms directly on your website; the tool offers …
Trigger
Trigger me softly – How to build killer real time journeys
In today’s fast-paced digital world, staying ahead means understanding your customers intimately and responding to their needs in real time. Dynamics 365 Customer Insights Journeys opens up a whole new world of possibilities for trigger based journeys and Power Automate. …
Happy Birthday! Create a journey for birthdays
In this article, I’ll show you how to create a journey in Customer Insights for the birthday of contacts that can run for many, many years. Of course, we could create a dynamic segment that finds all contacts who have …
Personalized journeys with weather condition
Can I create a personalized journey with information about the current weather in Dynamics 365 Customer Insights? In May this year, I was in Istanbul with my mom and the weather has not been so cooperative. It rained for almost …