My blog about Dynamics 365 Customer Insights offers the topics: Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Insights – Data.
There is one thing that I haven’t talked about enough yet. And that’s the synergy between Dynamics 365 Customer Insights Journeys and Data.While these tools are readily available, many are
With the latest update (1.1.43992.110) in Customer Insights Journeys, a subtle improvement has been introduced for real-time marketing forms: Country code for phone numbers. This allows us to simplify the
There’s no getting around Javascript in the real-time marketing form in Customer Insights. And I’ve already written a few articles with examples, but I still have to search for the
What if we had a button in the ribbon bar that triggers journeys in Dynamics 365? But how do you create a new button in the ribbon bar and how
When creating an email last week, I came across a new functionality in marketing emails. Or I just have never noticed it before. It’s the Link alias for buttons and
Let’s stay with triggers for a while. A few weeks ago, I showed you in a video how to use triggers in Journeys to send Teams notifications. You don’t necessarily
So, this time we are having a look on triggers and how to move them between Customer Insights Journeys environment using solutions. This way we can have an application lifecycle
Guest edition, Author: Johannes Fleischhut Foreword Microsoft Bookings is great for allowing prospects to independently schedule an appointment with a staff member. There is nothing to be said against embedding
In today’s fast-paced digital world, staying ahead means understanding your customers intimately and responding to their needs in real time. Dynamics 365 Customer Insights Journeys opens up a whole new
Mastering prompt engineering, especially in the MarTech, world cannot be emphasized enough. As we saw in almost all of my previous articles, prompting is always involved and needed. We need
In the last six articles of MarTech March and AIpril, we learnt all about the standard Copilot functionalities and new extended AI use cases with the AI Builder. It shows
Okay, dear readers, March and therefore MarTech March is over. But I’m not done with my ideas on AI and marketing automation. So after MarTech March comes AIpril. And I
