Welcome to my blog
The Art Of Customer Insights

Practical thoughts and hands-on experience on turning customer experience into real business impact using AI, Dynamics 365, and the Power Platform.

Start reading

My philosophy: Learn. Inspire. Build.

Technology should feel empowering, not overwhelming.

About this blog

This blog is my way of turning everyday project work into insights you can apply right away.

Practical deep dives into Dynamics 365 Customer Insights & Power Platform

Real examples from CRM and marketing automation projects

Stories from the community and lessons learned on my journey as a consultant

Community matters

Let's meet at the next event?

Find more content on my blog

View all posts »

On this blog, I share hands-on guides, lessons from my projects, and fresh perspectives from conferences and community work.

How to Approve Event Registrations with Multistage Approvals in Dynamics 365

Learn how to handle event registrations in Dynamics 365 with multistage approvals using Agent Flows, combining AI, human review, and status handling for a smooth attendee experience.

Reuse Marketing Forms Across Pages with Javascript

Discover how to embed a single Dynamics 365 marketing form across multiple pages using JavaScript while still tracking the source and personalizing journeys.