Trigger me softly – How to build killer real time journeys

In today’s fast-paced digital world, staying ahead means understanding your customers intimately and responding to their needs in real time. Dynamics 365 Customer Insights Journeys opens up a whole new world of possibilities for trigger based journeys and Power Automate. Triggers are a flexible way to capture important moments and interactions, allowing you to orchestrate uniquely engaging customer interactions.

I was honored to be a speaker at community events like the ColorCloud or Dynamics365 Summit. Then people asked me if I could also record my session so they could follow along with my demos again. So here it is.

In this video, we’ll dive into the synergy between Dynamics 365 Customer Insights and Power Automate. Learn firsthand with practical use cases and how to build personalized, real-time triggers that make a real impact, taking your customer experience to the next level.

***Please be aware: The content is accurate at the time of creation. It may be that Microsoft has made changes in the meantime.***

Check out the FAQ section of my blog as well: Short questions with quick answers! Go to FAQs

2 Responses

  1. Thank you so much for sharing this! I’ve been raking the internet recently for real-time journey examples with very little success. I would watch any and all video content you can put together for real-time marketing!

    1. Cara, thank you very, very much for your nice feedback! It makes me so happy that my content helps people. And you motivated me to do more videos, so stay tuned 🙂

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