Dynamics 365 Customer Insights Journeys & Data – Get inspired and informed
I came across the question in the forum. Someone asks how best to react to a specific click in an email in a real-time journey in Customer Insights. In real-time there is the following difficulty. If we send an email …
In this article, I’ll show you how to create a journey in Customer Insights for the birthday of contacts that can run for many, many years. Of course, we could create a dynamic segment that finds all contacts who have …
Strength lies in tranquillity! Who wants to spam their contacts with messages? After all, in addition to the right content, the right place and the right target group, the right time is also extremely important in marketing. This is now …
One question I am often asked is: How can changes be made in live journeys? Marketing is agile and anyone who has ever set a journey live has certainly had to adapt it again afterwards at some point. With live …
Since the latest update (version 1.1.30993.107) of Customer Insights Journey, there is a function I have been waiting for: Create leads and sales opportunities in a journey. Previously, I had mostly rebuilt this with a trigger in an complicated way. …
Can I create a personalized journey with information about the current weather in Dynamics 365 Customer Insights? In May this year, I was in Istanbul with my mom and the weather has not been so cooperative. It rained for almost …
One thing I’ve been missing in Outbound Marketing is the ability to see the participation in journeys from contacts or leads. I can, of course, find out which emails the contact received from a journey. But there is no good …