Imagine a virtual agent that doesn’t just sit quietly in Teams, waiting for you to ask questions. Instead, it takes the initiative! Did you know your agents can send proactive
Currently there are two topics that are omnipresent for me: Transition to real-time marketing in Customer Insights Journeys (obviously) and the agent with Copilot Studio (thanks to Microsoft Ignite all
Recently, I came across an interesting topic in a forum discussion—Consent Management in Customer Insights, specifically regarding email change and the associated consent. This question seems to pop up frequently,
Hello, dear readers! I can hardly believe it’s been a year since I began my blogging adventure. It feels like just yesterday I had a loose idea of starting a
There is one thing that I haven’t talked about enough yet. And that’s the synergy between Dynamics 365 Customer Insights Journeys and Data. While these tools are readily available, many
With the latest update (1.1.43992.110) in Customer Insights Journeys, a subtle improvement has been introduced for real-time marketing forms: Country code for phone numbers. This allows us to simplify the
There’s no getting around Javascript in the real-time marketing form in Customer Insights. And I’ve already written a few articles with examples, but I still have to search for the
What if we had a button in the ribbon bar that triggers journeys in Dynamics 365? But how do you create a new button in the ribbon bar and how
When creating an email last week, I came across a new functionality in marketing emails. Or I just have never noticed it before. It’s the Link alias for buttons and
Let’s stay with triggers for a while. A few weeks ago, I showed you in a video how to use triggers in Journeys to send Teams notifications. You don’t necessarily
So, this time we are having a look on triggers and how to move them between Customer Insights Journeys environment using solutions. This way we can have an application lifecycle
Guest edition, Author: Johannes Fleischhut Foreword Microsoft Bookings is great for allowing prospects to independently schedule an appointment with a staff member. There is nothing to be said against embedding
