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My blog about Dynamics 365 Customer Insights offers the three topics: Dynamics 365 Customer Insights – Journey, Dynamics 365 Customer Insights – Data and Dynamics 365 Customer Voice.

  • Personalized journeys with weather condition

    Personalized journeys with weather condition

    Can I create a personalized journey with information about the current weather in Dynamics 365 Customer Insights? In May this year, I was in Istanbul with my mom and the weather has not been so cooperative. It rained for almost …

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  • Domain authentication: How emails don’t end up in spam

    Domain authentication: How emails don’t end up in spam

    One of the very first tasks is to authenticate the domain in Customer Insights. An authenticated domain in Customer Insights is therefore super important to ensure that marketing emails reach the intended recipients and do not disappear in the spam …

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  • Create and send ondemand webinars

    Create and send ondemand webinars

    Events are a still big topic in Dynamics 365 Customer Insights – Journey and in my opinion a USP in the world of marketing automation. Often the focus is on on-site or online events and what they have in common …

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  • Participation in Journeys for Contacts and Leads

    Participation in Journeys for Contacts and Leads

    One thing I’ve been missing in Outbound Marketing is the ability to see the participation in journeys from contacts or leads. I can, of course, find out which emails the contact received from a journey. But there is no good …

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  • Extend Real-time Marketing Forms with tiny bits of Javascript

    Extend Real-time Marketing Forms with tiny bits of Javascript

    What I like about the Real-time Marketing forms is their modern designer and the fact that you don’t have to create a Marketing form field any longer. All form fields on the contact or lead are automatically a marketing field …

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  • Create complex segments and find the right target audience

    Create complex segments and find the right target audience

    At the moment Dynamics 365 Marketing has two ways to create segments – one in Outbound and one in Real-time marketing. Until now I mostly used Outbound segment, because I missed too many functionalities in Real-time. And I admit, I …

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  • Surfing the (Release) Wave

    Surfing the (Release) Wave

    The Release Wave Dynamics 365 Customer Insights and Dynamics 365 Marketing was announced at the Inspire on the 18th July. In my opinion it not only brings great new features but also one unexpected change. Here are my highlights. The …

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