The Blog

Discover how Microsoft and Typeface are shaping the future of campaign management with a new AI-powered Copilot in Dynamics 365 Customer Insights.

Build a sentiment analysis flow with Power Automate and AI Builder for Customer Insights Journeys, store positive, neutral, negative, or not clear directly on the lead for better follow-up actions.

Explore additional AI Builder use cases in Dynamics 365 Customer Insights Journeys, from automatic language detection and translation to keyword extraction and text categorization.

Learn how to automatically generate social media posts for events in Dynamics 365 Customer Insights Journeys using AI Builder, prompts, and Power Automate.

Learn how Copilot in Customer Insights Data supports data analysis, customer understanding, and environment monitoring using generative AI.

Discover how Copilot is integrated across Customer Insights Journeys, from emails and images to segments and journeys, and how it transforms marketing automation without additional licenses.