Part 4: Generating social media posts with AI in Customer Insights Journeys
Learn how to automatically generate social media posts for events in Dynamics 365 Customer Insights Journeys using AI Builder, prompts, and Power Automate.
The Blog
Here you can find all my blog posts. Have fun reading!
Part 3: Copilot in Customer Insights Data
Learn how Copilot in Customer Insights Data supports data analysis, customer understanding, and environment monitoring using generative AI.
Part 2: Copilot in Customer Insights Journeys
Discover how Copilot is integrated across Customer Insights Journeys, from emails and images to segments and journeys, and how it transforms marketing automation without additional licenses.
Welcome to MarTech March
MarTech March kicks off with an introduction to marketing technology, MarTech stacks, the role of AI, and practical guidance on building a sustainable MarTech strategy.
Customize the Email and Marketing Form in Customer Insights
Step-by-step instructions to customize email and marketing forms in Customer Insights without breaking the designer.
Email click and negative paths in real-time journey
Learn how to handle specific email link clicks in real-time journeys in Dynamics 365 Customer Insights by using the series tile instead of unstable if/then branching.