A Little Nudge Needed? How to Send Proactive Messages by Your Agent
Learn how to let your agent take initiative by sending proactive messages in Microsoft Teams using a simple Power Automate flow.
Tag: power automate
I Heard It Through the App Vine: Send in-app notifications via Journeys
Learn how to create a reusable trigger and Power Automate flow to send in-app notifications to the right users directly in Dynamics 365 Customer Insights Journeys.
Trigger me softly - How to build killer real time journeys
Discover how to design killer real-time journeys with trigger-based logic in Dynamics 365 Customer Insights and Power Automate, based on real community event sessions.
Part 6: Sentiment analysis with the AI Builder in Customer Insights
Build a sentiment analysis flow with Power Automate and AI Builder for Customer Insights Journeys, store positive, neutral, negative, or not clear directly on the lead for better follow-up actions.
Create and extend leads in a journey
Learn how to create leads in Customer Insights Journeys, manage duplicate handling with matching strategies, and extend lead creation by passing additional journey fields via Power Automate.