The Blog

Here you can find all my blog posts. Have fun reading!

Update Jan 23, 2025

2025 Release Wave 1 for Dynamics 365 Customer Insights – Journeys

It’s that exciting time of year again! The first release wave for Customer Insights Journeys 2025 is out!

How-to Dec 9, 2024

Learn how to customize and personalize double opt-in emails and journeys in Dynamics 365 Customer Insights Journeys using real-time marketing.

How-to Nov 21, 2024

Learn how to let your agent take initiative by sending proactive messages in Microsoft Teams using a simple Power Automate flow.

How-to Nov 17, 2024

Learn how to build a simple agent in Microsoft Copilot Studio to help with the transition to real-time marketing in Dynamics 365 Customer Insights.

How-to Sep 9, 2024

Learn what happens to consent when a contact’s email address changes in Dynamics 365 Customer Insights and explore two approaches to handle it.

Personal Aug 1, 2024

One year of blogging, looking back at the beginnings, the challenges, the community, speaking engagements, and the journey that led to an MVP award.

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