Changes in Live Journeys, Channels and Segments
Learn what can and cannot be changed in live journeys, channels, and segments, including differences between segment-based and trigger-based journeys.
How-to
Create and extend leads in a journey
Learn how to create leads in Customer Insights Journeys, manage duplicate handling with matching strategies, and extend lead creation by passing additional journey fields via Power Automate.
Personalized journeys with weather condition
Learn how to build weather-based personalization in Dynamics 365 Customer Insights with segment-based emails and trigger-based journeys powered by real-time weather data.
Domain authentication: How emails don't end up in spam
Domain authentication is a key foundation for email deliverability in Dynamics 365 Customer Insights. Learn how it works, how to configure it, and how to test if your emails still land in spam.
Create and send ondemand webinars
Learn how to make webinars available ondemand after they’ve ended by flagging event records and triggering a real-time journey that sends the recording link automatically.
Participation in Journeys for Contacts and Leads
Learn how to make journey participation visible for contacts and leads by using a custom table and Power Automate in Dynamics 365 Customer Insights – Journeys.