At this year’s Nordic Summit, I prepared a demo to show how you can manage event registrations in Customer Insights Journeys using the new multistage approval in Agent Flows. The
One thing I’ve often thought about—especially when working with Outbound Marketing—is how to integrate a marketing form in the easiest and most efficient way. For Outbound, I really liked using
In my previous blog post, I listed all features for the first release wave for Customer Insights Journeys. Let’s not lose time and also check out what the release wave
It’s that exciting time of year again—the first release wave for Customer Insights Journeys 2025 is out! I always look forward to these updates and love exploring all the new
Double Opt-In is now widely available in Customer Insights Journeys and real-time marketing! Setting it up is straightforward, but the default email might feel a bit impersonal. I want to
Imagine a virtual agent that doesn’t just sit quietly in Teams, waiting for you to ask questions. Instead, it takes the initiative! Did you know your agents can send proactive
Currently there are two topics that are omnipresent for me: Transition to real-time marketing in Customer Insights Journeys (obviously) and the agent with Copilot Studio (thanks to Microsoft Ignite all
Recently, I came across an interesting topic in a forum discussion—Consent Management in Customer Insights, specifically regarding email change and the associated consent. This question seems to pop up frequently,
Hello, dear readers! I can hardly believe it’s been a year since I began my blogging adventure. It feels like just yesterday I had a loose idea of starting a
There is one thing that I haven’t talked about enough yet. And that’s the synergy between Dynamics 365 Customer Insights Journeys and Data. While these tools are readily available, many
With the latest update (1.1.43992.110) in Customer Insights Journeys, a subtle improvement has been introduced for real-time marketing forms: Country code for phone numbers. This allows us to simplify the
There’s no getting around Javascript in the real-time marketing form in Customer Insights. And I’ve already written a few articles with examples, but I still have to search for the
